Forbes recently reported on their predictions for the top trends in telecommunications for 2023, and what organizations will need to do in order to become more innovative and succeed in their digital transformation efforts. According to the report, the following trends and technologies in the telecommunications sector are expected to have a significant impact on the telecom industry and enhance the overall customer experience.
Cybersecurity and Resilience
This year, it is imperative that businesses and network operators take precautions to protect themselves from cyber threats, as well as turbulent market conditions. The biggest threats that are typically seen “come from three factors: hackers and thieves looking to expose data that can be sold on or used to compromise a business, corporate espionage, and a lack of awareness among employees of basic security measures…” as stated by Forbes. Many digital services face the pressure of ensuring “that there are no exposed ‘back doors’” by implementing IoT architecture, as they are high targets for those looking to attack.
Telecom providers are finding it more crucial to house critical IT infrastructure in the cloud. According to Forbes, in 2023, companies will begin a greater integration of cloud models “in order to create scalability by building services that can be ramped up when demand increases and scaled back when outside factors…dictate that business will slow down.” With this, new services can potentially be quickly brought to market and trialed with customers, without the losses due to infrastructure expenses. These practices will be beneficial as telcos race to monetize 5G services, to see how quickly and efficiently CSPs can distribute their tools to customers.
Artificial intelligence (AI) is a compelling concept used to transform every industry, including the telecom industry. Forbes states that AI is widely used for many telecommunications purposes, “from streamlining customer services to predictively managing the flow of communications traffic across the network…Virtual assistants and chatbots enable telecom operators to respond more efficiently to requests for help with technical support and network maintenance.” Machine learning, with AI, is used in cases to detect illegal and unauthorized activity or theft due to stolen passwords and user profiles.
Though 5G has been popular for some years, it is likely that users are not using it to its fullest potential. Many services do not offer the “purest form of technology, instead piggybacking their services on existing 4G (LTE) infrastructure” according to Forbes‘ report. The next steps for the 5G rollout seem to make many of the features and upgrades “come into their own.” It has the potential capability of creating new digital services and applications while providing greater stability and security.
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